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Knowledge Article 0502:
When I log in, I get an error: "The license key... is invalid."

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Explanation 1

An error message, "The license key... is invalid," might appear for certain subscribers of ViewWork.Com when attempting to log-into the Upload Manager.  This error message appears on certain computers that do not have certain required files installed on them --- most computers have these files installed by default.  But, if you are experiencing this error message, then your computer lacks certain required files.

Solution 1

Please follow these instructions:

1. Download the file below by clicking the link, and save it into a folder on your hard drive.  NOTE: be sure to make note of where you are saving this file on your hard drive.
   http://www.sellfolio.com/downloads/uploadmgrinst.exe
   
   * NOTE: If, after downloading the file, you are prompted with a button that says, "Open," you may click that Open button, follow the on-screen instructions, and then skip Steps 2 through 5, below.

2. Choose the Start button on your Desktop, choose Run, click the Browse button, and locate the folder where you saved this file. 

3. Highlight the file called "uploadmgrinst" (you might see it as "uploadmgrinst.exe").

4. Click the Open button.

5. Click the OK button, and follow the on-screen instructions.

6. Open SellFolio Builder and, in the Upload Manager, try to log-into ViewWork.Com using your account info.

If you encounter any further trouble, please send email to support@sellfolio.com .

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